My reverse mortgage borrowers often call to say “Thank you!” for helping them obtain their reverse mortgage. They proceed to tell me what a difference it has made in their lives as well as for their families. I always appreciate hearing from them as well as hearing their stories.
I also receive comments and notes of appreciation from others who work with seniors, my referral sources, the vendors who we need to do a reverse mortgage and operate our business, and those in my networks.
For me it goes beyond receiving the thank you’s from others. I too have to say “Thank you!” Thank you to my reverse mortgage borrowers and all I work with for the opportunity I have to serve. I am rewarded to be able to assist in making a difference in the lives of seniors. I recognize that it is because of you I have this opportunity to serve and I feel blessed to be able to do so.
Many years ago I found the following poem on a restaurant place mat. I don’t know who wrote it but I did copy it down and have it hanging on my office wall… a wonderful reminder.
Because the Customer
Because the customer has a need,
we have a job to do.
Because the customer has a choice,
we must be the better choice.
Because the customer has sensibilities,
we must be considerate.
Because the customer has urgency,
we must be quick.
Because the customer is unique,
we must be flexible
Because the customer has high expectations,
we must excel.
Because the customer has influence,
we have the hope of more customers.
Because of the customer,
Thank you to my reverse mortgage borrowers, my referral sources, my vendors, my networks and all who help make a difference in the lives of seniors. It is because of YOU I exist and am so rewarded.
May you find reasons to give thanks for the blessings in your lives this Thanksgiving day and every day.
© 2011 Beth Paterson, Beth’s Reverse Mortgage Blog, 651-762-9648
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