It’s Thanksgiving and the season to reflect and give thanks. I want to take this opportunity to say I’m grateful for all who are in or have been in my life and have touched it in one way or another. I’m grateful for the talents God gave me and my parents taught me to use. And I’m thankful that I have the opportunity to use those talents to assist others and make a difference in their lives.
It’s rewarding to have my reverse mortgage borrowers call and say how much the reverse mortgage has made in their life, for themselves as well as their families. It is because of you, the customer, that I have the opportunity to serve.
This poem is hanging on my office wall as a wonderful reminder it’s because of YOU…
Because the Customer
Because the customer has a need,
we have a job to do.
Because the customer has a choice,
we must be the better choice.
Because the customer has sensibilities,
we must be considerate.
Because the customer has urgency,
we must be quick.
Because the customer is unique,
we must be flexible
Because the customer has high expectations,
we must excel.
Because the customer has influence,
we have the hope of more customers.
Because of the customer,
Thank you to my reverse mortgage borrowers, my referral sources, my vendors, my networks and all who help make a difference in the lives of seniors. It is because of YOU I exist and am so rewarded.
May you have a Happy and Blessed Thanksgiving!
Beth Paterson, CRMP
Certified Reverse Mortgage Professional
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